RETURN POLICY FOR DEFECTIVE TOY
Toy sales at watermoonstudios.com are final. All figures we sell are collectible, made in limited runs and are usually hand-painted or assembled. Slight imperfections are conventional with this kind of product and often add to the value.
However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other toy sales at watermoonstudios.com are final.
HOW TO MAKE A RETURN
To begin the return process, please contact [email protected] within FOURTEEN (14) DAYS from the date of receipt. A Watermoon Customer Support Representative will contact you within 48 hours. Please note: Watermoon Studios will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you will have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
Watermoonstudios.com only accepts returns for items purchased at watermoonstudios.com. To return or exchange an item purchased from a retail store, please visit the store where the purchase was made and follow their return and exchange guidelines. Watermoonstudios.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Watermoon Studios will not exchange/return an item due to defective/damaged packaging.